Update! - Why it's important to keep your client software updated and your users!
2009-05-25 13:03:51
Update! - Why it's important to keep your client software updated and your users!As promised I will finish the saga about the problem my husband and I had due to client software NOT being updated and its users NOT being informed of changes made to the software. I cannot stress enough how important this aspect of customer care is to a business.
Our agent has spent countless hours of her time on the phone with different departments throughout her company as well as the underwriters themselves, she has informed them all of the issue and that neither she nor we feel it is our responsibility to pay for their mistake. Let us not leave out the simple fact we don't have the amount of money they want at this time. After all that the best these people can offer is for us to pay 1/3 of the money by the 30th and give us 90 days to pay the remainder in full. I must say our agent is a gem because she has fought so hard for us. We are however, still greatly disappointed in the underwriters failure to accept their responsibility in this matter.
They will get their monies as per the new agreement we have made. But, we won't go quietly! We are filing a complaint with the Insurance Commissioner's office and the Better Business Bureau in regards to this company using what we feel are "Bait and Switch" tactics in order to obtain customers. This filing may only be a drop in the proverbial bucket yet, we feel it is a necessary step toward getting this situation rectified so that another new home owner doesn't have to go through this nightmare.