Why it's important to keep your client software updated and your users!
2009-05-21 08:23:36
Why it's important to keep your client software updated and your users!Today's blog is written from personal experience with outdated client software issues. I will talk about what has transpired thus far with this. Hopefully, I will have subsequent blog that ends on a happier note.
My husband and I are first time home buyers and as such we needed to purchase home owner's insurance to satisfy our lender. Finding the best home owner insurance for the lowest price is the name of the game. Our advice here is - Shop Around! That said we did our shopping found an agent who could give us what we needed at the right price.
We went in the agent's office answered all the pertinent questions, provided the necessary information and signed the needed documents. We were told what the insurance would cost and that the lender(s) would set up an escrow account that would cover this through our mortgage.
Now, everything has gone through and we are now home owner's ready to get down to the business of enjoying our new home, right? Two and a half weeks into ownership we receive a notice from the underwriter our agent wrote us the policy through. They state that our insurance quote was incorrect and they WANT nearly $300 more by the 30th. Immediately we call our lender who says to call our agent as now there is nothing he can do here. We call our agent, who has since been on the phone daily trying to resolve this issue... This is where the title of my blog comes in "Why it's important to keep your client software updated and your users!
After a week and dozens of calls later... Our agent is told by the underwriter that "they changed" the area in which we purchased our home from a mobile home park to a subdivision (thus raising the price of our insurance) over 2 months ago! But, they had not updated their client software to reflect this "change"! Their drop down menu still shows our location as a mobile home park. How was our agent supposed to know NOT to give us the quote she gave us? Why didn't the underwriter at least send out a memo over 2 months ago to their clients who use their software?
So, Dear reader our battle is underway to get the underwriter to own "their mistake" and wave their request for additional monies to cover their failure.